RCG is a growing federal contracting company and Certified™ as a Great Place to Work®. We are looking for strongly qualified people to help support our clients. We are currently seeking a VoIP Engineer with an active Secret clearance for a full-time position as part of an ongoing contract in Washington, DC.

Please note: Due to the secure nature of this government agency, all candidates must be U.S. citizens with an active SECRET CLEARANCE and DoD 8570/8320-compliant certifications. This is a Hybrid position with three (3) days on site and two (2) telework days *after 30-60 days on site*.

The successful candidate will receive a contingent offer based on the outcome of a government background check. This will take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.

Summary:

The VoIP Engineer is responsible for providing the design, installation, operations, maintenance, and sustaining engineering for the assigned telephone systems at various sites operated by our customer, as well as their occupied facilities around the Washington, DC region. The nominal support requirement for this service is 1st shift, with on-call at other times. Additional support may be required during major events based on scheduled customer requirements and may result in 2nd shift, 3rd shift, or on-call support.

Duties and Responsibilities:

• Operate, maintain, and perform sustaining engineering for telephone system infrastructure including basic services (operational configuration, engineering and maintenance of analog, digital telephone, and VoIP switching system); and corrective/preventative maintenance of telephone instruments and drops.
• Perform installation design, procure, and install new cabling, equipment, and associatedhardware and software to extend and/or enhance existing services.
• Provide end-to-end support equipment and services for moves, adds, and changes (MAC). These services include instrument placement, infrastructure, and other required services to provide telephone-related connectivity within, and external to, HCHB. (Note: VoIP users will be allowed to move their VoIP instrument to locations with existing VoIP service.)
• Provide operator services processing international calls, collect calls, conference calls, otheroperator-assisted calls, provide directory assistance (DA) service (Locator) and maintain current DA information, and log information on billable calls. The operators shall provide general information in response to public inquiries not requiring referral to External Affairs.
• Support existing and future VoIP requirements, including VoIP phones (including physical phones, softphones and Wi-Fi phones), associated call processors, E911 services, and gateway systems.
• Supply VoIP services to on-site and off-site customer entities which have supportable LAN services and have been approved by the COTR for VoIP services.
• Support the VoIP systems interfaces and provide required programming to facilitate connectivity.
• Provide logging and blocking security services via a telephone firewall. The contractor shall review the logs and make recommendations to identify our customers telecommunications personnel and implement changes and rule-based policies as directed by the COTR.
• Maintain the E911 switch and ancillary equipment, including the ANI/ALI database and itsinterfaces with the HCHB phone systems.
• Provide current telephone data for the HCHB E911 center ANI/ALI database on a weekly basis.
• The HCHB data shall include the building, room, occupant/assignee, organization and mail code, and directory number(s) for all active ports in HCHB. This HCHB data, sorted by directory number, shall also be made available electronically to the COTR on a monthly basis.
• Provide translations and routing for HCHB cellular 911 calls and for remotely located VoIP 911 calls.
• Protect the privacy rights of users of the telephone systems.
• Provide call detailed information as requested by the COTR in support of our customer’s Security and executive teams. This information may be required at short notice.
• Provide Telephone Call Detail Report. The contractor shall provide close to real time access to the telephone call detail database to a very limited number of people specifically designated by the COTR.
• Supply operating guides that will walk users through routine operations for their instrument type, including frequently asked questions.
• Provide voice mail services including recorded announcements, audio and visual indicators of messages waiting retrieval, forwarding capability, broadcast (voice mail lists), 15 minutes of storage standard and 30 minutes as directed, auto dial voice mail caller, auto reply (send message back to voice mail caller), create, delete, and retrieval of messages from any Dual Tone Multifrequency (DTMF) phone (internal or external to HCHB). Retrieval of messages external to the HCHB shall be accessible via a local Directory Number (DN) by the Government.
• Ensure that the following features are active and available to users and are kept at current supportable revision levels including its underlying release software. These features include call forwarding, transfer, switch conferencing 3 and 6-way, camp on, redial, hold, call park, caller identification (ID), call waiting, message waiting, call pickup, hunt group, speed call, auto dial, caller ID outgoing, and HCHB-wide calling name delivery.
• Monitor usage on trunking facilities and notify the Government when usage levels approach levels of service degradation (>P 0.01).
• Make all telephone system components property of the Government upon delivery or installation.

Required Qualifications:

• Must possess a current, active government clearance of Secret or greater.
• Bachelor’s degree in computer science, Engineering, Business Management, or equivalent.
• 4+ years of experience supporting VOIP and Video Teleconferencing infrastructures
• Experience as a remote worker demonstrating time management and self-discipline
• Ability to work in a high-pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects, demonstrable by work history.
• Excellent interpersonal skills and demonstrated ability to work well in a team environment.
• Fluent in the English language, ability to problem solve with a sense of urgency, and the ability to work in a fast-paced environment

Certifications:

• CCNA or higher

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.