RCG is a growing federal contracting company and Certified™ as a Great Place to Work®. We are looking for strongly qualified people to help support our clients. We are currently seeking a ServiceNow Technical Consultant as part of an ongoing contract in Washington, DC. This is a full-time, remote position with occasional onsite requirements; 25% travel.

Please note: Due to the secure nature of this government agency, all candidates must be a U.S. citizen or Permanent Resident and be eligible for a Public Trust clearance.

The successful candidate will receive a contingent offer based on the outcome of a government background check. This may take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed.

Our Technical Consultants are responsible for leveraging the ServiceNow platform in support of an organization’s business processes. This includes the ability to understand the process, provide input on potential solutions and configuring the ServiceNow platform. Technical Consults need to have the wiliness and ability to effectively communicate with the customer. Solutions provided should optimize, transform, and ensure Organizations are efficiently and effectively using the ServiceNow platform.

Responsibilities include but are not limited to:

• Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow.
• Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
• Occasional, solution development of Stories for Customer Projects.
• Configure solutions based on design documentation (i.e. story or design documentation).
• Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
• Apply Agile software development practices for configurations to the platform and applications.
• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
• Maintain training and knowledge of designated applications.
• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
• Assist customers with proof-of-concept activities.
• Enable RCG Delivery building efforts through development of intellectual property (IP).
• Participate in growing and enhancing internal process for successful client delivery.
• Identify new opportunities to provide additional value to clients and improve business performance.
• Maintain high level of client satisfaction.

Required Skills

• Must be eligible for a Public Trust clearance
• Functional and technical knowledge of ServiceNow
• 2+ years of experience in SaaS software configuration and/or development
• Understanding of Enterprise Solutions including IT Service Management, IT Operations Management, IT Asset Management, Customer Service, Human Resources, Project Management, etc.
• Knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
• Knowledge of relational databases
• Knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
• Understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
• Experience dealing with end-users in a support role
• Strong desire to learn new technology
• Strong desire for career advancement
• A willingness to travel as required
• Exceptional problem-solving skills
• Excellent verbal and written communication skills in the English language

Certifications Required:

• ServiceNow Certified System Administrator (CSA) certification
• Minimum of one ServiceNow Implementation Specialist certification (or completion within 6 months of start of position)
• ITIL® Certification

Desired Skills

• Additional ServiceNow Implementation Specialist Certifications
• Certified Application Developer
• Experience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine)
• Experience in Agile methodology
• Process certifications (i.e. PMP. SCRUM Master)

Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RCG, Inc. does not discriminate against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, sexual orientation/gender identity, or national origin.